Sunshine Home Health and Hospice Training and Development Survey

This survey is being conducted to help us design our future training and development program for our home healthcare agency. We want to "diagnose before we prescribe" by listening to what you think our training priorities should be. Your answers are completely anonymous and the data is rolled-up into a combined report. Please be candid and thorough in your feedback, and your open-ended responses at the end are particularly helpful. Thanks: your input will help us create an excellent development program throughout the company this coming year.




1. First, please indicate your position in our agency by selecting one of these choices:
1: Management (including Director of Nursing or other clinical management)
2: Office Staff
3: Clinician (RN, LPN, therapist)
4: Other
2. Next, in what division or department do you work?
1. Administration
2. Direct Patient Care
3. Clinical Support Staff
4. Operations/General Staff
5. Accounting
6. HR/Training
7. Other


Rate from low to high how much you need more development in these topics, starting with: Personal Leadership....

3. Managing stress in self and in team.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
4. Managing my time better, and helping others manage their time.
5. Personal Goal Setting.
6. Understanding and identifying personal values and ethics.
7. Gaining more emotional intelligence: understanding and working with other's emotions.
8. Networking: how to create and maintain a professional network.
9. Improving my personal work efficiency: how to organize myself to get more of the right things done.
10. Nine strategies on how to be a "star" at work.
11. Oral communication skills.
12. Effective business writing.
13. Creative thinking and problem solving.
14. Identifying my personality style and learning style.
15. Business, job and personal etiquette.
16. Creating a Personal Mission Statement: setting a life compass.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
17. Courageous Followership: how to be a more effective team player and follower.
18. Effective Listening: becoming a better listener.
19. Working in a Team.
20. Initiative: how to show the right kind of initiative.
21. Supporting Change: flourishing in times of change.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
22. Managing your Personal Performance: strategies for maximizing work effectiveness.
23. Living a more balanced life.
24. Joyology: the Art of Finding Joy in Everyday Life.
25. Improving work processes: strategies for doing work better.
26. Building trust: thirteen behaviors to help you build trust at work and in your personal life.
27. Working with seven types of difficult personalities and difficult people.
28. I'd like to have a personal, confidential survey done by others to tell me what my strengths and current limitations are as a staff member, peer and co-worker.


Leading Others...

29. Becoming an effective leader: understanding more what leadership is and what great leaders do.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
30. Becoming a better model and personal example to others.
31. Interviewing job applicants: how to conduct job interviews to find the right people.
32. Delegating: how to delegate better to others.
33. Motivating and Empowering Others.
34. Managing, leading, and working with difficult people and personalities.
35. Resolving interpersonal/one-on-one conflict.
36. Managing and improving others' individual performance: how to do performance appraisals and coaching meetings.
37. Coaching and counseling others in work performance.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
38. Mentoring: how to be a better mentor.
39. Crucial Conversations: how to hold tough, emotional conversations on touch topics effectively to get results.
40. Crucial Confrontations: how to confront someone whose behavior or performance is unacceptable and get things on track.
41. I'd like to have a confidential 360 degree feedback survey on my current strengths and skills and weaknesses as a leaders and create an action plan.
42. The 7 Habits of Highly Effective People Seminar.
43. I'd like to participate in a Leading at the Speed of Trust seminar to learn thirteen behaviors to increase trust with others.
44. I'd like to participate in a full three day course on effective leadership to learn the four imperatives of great leaders and how to apply them.


Leading Teams...

45. Teamwork: building and improving teams.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
46. Leading meetings: how to lead and conduct effective and productive meetings.
47. Goal setting and action planning in teams.
48. Resolving team conflict.
49. Negotiating: arbitrating and negotiating between parties.
50. Managing projects: how to plan, direct and see-through large and small projects.
51. Creative problem solving and creative thinking.
52. Planning and navigating change: leading teams through change.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
53. Cross-gender communication and work styles: how to understand, communicate and work better in teams and relationships between men and women.
54. Leading across different generations: understanding how to work with, communicate and motivate older and younger workers.
55. Creating powerful, clear, short and compelling team mission and vision statements.
56. The Attitude Virus: overcoming workplace and team negativity.
57. Giving effective feedback.
58. Delivering more effective training: how to be a better trainer.
59. 8 Powerskills of effective presenters: how to be a better presenter.
60. 7 Habits for Managers: leading with the 7 Habits.
61. Championing diversity: how to work with people of different cultures, ethnic groups and backgrounds.


Leading Organizations...

62. Strategic Thinking.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
63. Leading organizational-wide change.
64. Strategic planning: translating strategy into action plans, accountability and scoreboards.
65. Developing vision and mission statements for company, department or team.
66. Creating learning organizations and learning cultures.
67. Legal training: navigating through ADA and other legal minefields.
68. Six Sigma: quality control and improvement.
69. Networking: connecting your organization to the outside world.
70. Building and shaping organizational culture.


Serving All...

71. Customer service: how to really deliver extraordinary service.
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
72. Working with difficult customers.
73. Building and leading a service team.
74. Serving by phone/telephone skills.
75. Creating and maintaining a service culture.
76. Serving the internal customer.
77. SuperSelling: the art and techniques of great selling.
78. Marketing: selling the invisible.


Other Skills

79. General computer skills: how to operate the hardware and technology
80. Word Processing
1: No Need 2: Little 3: Some 4. Quite High 5: Extremely High
81. Microsoft Excel
82. Microsoft PowerPoint
83. (Insert company topic 1)
84. (Insert company topic 2)
85. (Insert company topic 3), etc


Please indicate how much you agree to the following statements. Remember all information is anonymous

86. I consider training and development opportunities as an important benefit of employment
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
87. I feel that I have been adequately trained and prepared for most of my TECHNICAL ob requirements
88. I feel that I have been adequately trained and prepared for most of my leadership or interpersonal/soft-skills job requirements
89. I like the idea of having regularly scheduled seminars and professional development opportunities
90. I would like to begin or continue adding to my formal education (college classes, etc.)


Please take the time to respond thoroughly and candidly to the following questions. No one will be able to connect your answers to you.


91. What other topics would you be interested in learning as professional development? What job or interpersonal skills do you want to improve?

92. If you had a magic wand and could fix just ONE THING in the organization what would it be?

93. What one skill area do you think you need to develop in that would make the biggest difference in your effectiveness?

94. Thinking of your team or department as a whole, what skill set is most needed by the group in order to become more effective? In other words, what should we give the most priority to?

95. What other message or suggestion would you like to relay to the top leadership of our company? (Thanks, suggestions, critiques, you name it!)


Simply click the "submit" button once to send in your data. You should receive a confirmation email from the system.